MEMBERSHIP POLICIES

 

CONTRACT LENGTH

All Memberships have an initial commitment term length (1 or 12 month commitment) and autorenew on the 1st of every month. No refunds will apply.

CANCELLATION

All memberships require a thirty (30) days written notice (on or before the 1st of the month) in the form of an online cancellation form. Any scheduled membership payments within the 30-day notice period will be processed and will not be prorated. If you choose to cancel membership before the initial specified commitment is completed, a cancellation fee of two (2) months fees will incur and be charged on the termination date. After completion of the initial commitment, no cancellation fee will incur.

FREEZES

YES – you can put your membership on hold for a minimum of one (1) month in one-month increments (no maximum!), from the beginning of one billing cycle to the next (1st of every month). A fee of 10% of the membership rate will be charged per month frozen that allows you to stay in contract but avoid full billing. We do not allow partial month or indefinite freezes. Please note, memberships cannot be cancelled from a frozen state.